Billing questions
Include whether the issue is about checkout, a duplicate charge, a cancellation question, or access to the billing portal.
Refunds
Refunds and billing help
If you have a billing question or believe a charge is incorrect, contact PayNudge support and include the email address used for the subscription. PayNudge reviews billing questions case by case and does not ask for card numbers by email.
support [at] paynudge.com.au
What to include
Send the account email, approximate charge date, and a short explanation so support can review it cleanly.
Do not send card data
Stripe handles card details. PayNudge support should not need your full card number, CVC, or banking passwords to review a billing question.
Manual product boundary
PayNudge is a wording and tracking tool. It does not recover payment for you, guarantee paid invoices, or automatically chase your customers.
How billing reviews work
PayNudge reviews billing questions using the subscription account email, approximate charge date, and the type of billing issue. This helps support check the correct account without asking for unnecessary private details.
Refund requests are reviewed case by case. A clear note about what happened, when it happened, and whether the issue relates to checkout, access, cancellation, or duplicate billing will make the review faster.
Payment safety
Do not send full card numbers, CVC codes, online banking credentials, or screenshots showing sensitive payment details. Stripe handles payment information, and support should only need enough context to identify the subscription record.